Troubleshooting

The following information provides you with some basic steps to resolve common issues with our massage chairs.

The massage chair is connected to the power supply but the remote control is not working.

• Check to make sure the power cord is not damaged. If damaged, contact your retailer's service department for a new power cord.
• Check to make sure the plug is properly connected to a working electrical outlet.
• Check to make sure both ends of the power cord are securely connected.
• Check to make sure the main power switch (back of chair) is turned on. If not, then turn the master power switch on and listen for an audible click to confirm the chair is getting power. If no click is heard, then check to make sure a fuse has not burned out. If so, replace the fuse.
• If none of the previous methods have corrected the problem, contact your retailer's service department or CONTACT us if you purchased your massage chair on our website.

The massage chair becomes louder when it is being used.

• The air pump, motor, and mechanical parts of your massage chair will make various beeping and humming sounds.

The massage chair suddenly stops working when it is being used.

• The massage time may be complete. Choose a new massage mode or turn off your massage chair.
• Check to make sure your home has not lost its electricity. If so, turn off the massage chair and wait until your electricity is restored.
• The massage chair may be overloaded from extended use. Turn off the massage chair for at least 30 minutes and reset the chair by turning off the main power switch for at least 10 minutes.

The massage chair will not extend, recline, or return to its upright position.

• Check to make sure there are no obstacles in the way.
• The massage chair may be overloaded from extended use. Turn off the massage chair for at least 30 minutes and reset the chair by turning off the main power switch for at least 10 minutes.

The massage chair is not returning to its restored upright position.

• Check to make sure there are no obstacles in the way.
• The massage chair may be overloaded from extended use. Turn off the massage chair for at least 30 minutes and reset the chair by turning off the main power switch for at least 10 minutes.

The remote control is not working.

• Contact your retailer's service department or CONTACT us if you purchased your product on our website for a new remote control.

The remote control is excessively hot.

• The massage chair may be overloaded from extended use. Turn off the massage chair for at least 30 minutes and reset the chair by turning off the main power switch for at least 10 minutes.

The power cord and electrical plug are excessively hot.

• Check to make sure the power cord is not damaged. If damaged, contact your retailer's service department or CONTACT us if you purchased your product on our website for a new power cord.
• The massage chair may be overloaded from extended use. Turn off the massage chair for at least 30 minutes and reset the chair by turning off the main power switch for at least 10 minutes.

If you continue to have problems, turn off the main power switch, unplug the power cord from the electrical outlet, and contact your retailer's service department.