Massage Chair FAQ
How do I register my massage chair?
Your massage chair must be registered with a serial number to activate your warranty. Go to our PRODUCT REGISTRATION page and complete the required fields, including your chair's serial number which is located on the back of your chair near the power switch.
Where can I find the CORENINE instruction manuals?
Go to our INSTRUCTION MANUALS page to download the PDF version of your massage chair instruction manual.
What do I do if my massage chair stops working?
Go to our SERVICE/REPAIRS page to learn about the steps you can take if you encounter a problem with your CORENINE massage chair or product.
How do I clean my massage chair?
Before cleaning your massage chair, turn the power switch off and disconnect the power plug from the electrical outlet to reduce the risk of electric shock. Do not use wet hands to connect or disconnect the power plug from the electrical outlet. Do not use a damp cloth to clean the power cord.
For general synthetic leather care, wipe down the leather with a damp cloth, then a dry cloth. To remove stains, use a damp cloth with a 3-5% neutral detergent, then wipe with a dry cloth. Avoid excessive brushing or rubbing. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent on the leather.
For upholstery care, use a damp cloth with a 3-5% neutral detergent. Avoid excessive brushing or rubbing and let it air dry. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent on the upholstery.
For plastic care, use a damp cloth with a 3-5% neutral detergent to clean the plastic components of your massage chair. Dry with a cloth or let it air dry.
For remote control care, use only a clean dry cloth to clean the remote control. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent.
How do I move my massage chair?
Make sure you unplug the power cord and remove the remote control before moving the chair. To prevent damage to the chair, do not lift while holding the side panels, arm panels or the leg ottoman. For most of our massage chair models, you can move the chair by raising the front of the chair and tilting back on the wheels. Two people may be needed to tilt back the chair. To prevent your tile or wood floors from being scratched, place a towel or blanket under the wheels or lift the frame of the massage chair using at least four people.
Can I make my massage MORE intense?
For some of our chairs you can remove the back cushion or head pillow for a more intense massage. You can also increase the air bag intensity for the acupressure air massage, increase the speed or intensity of the massage rollers, and lower the backrest to a flatter position.
Can I make my massage LESS intense?
The auto massage programs on most of our chairs offer a low to medium intensity massage for relaxation. Make sure the back cushion and head pillow are in place to soften your massage. You can also place a towel on the chair to provide extra cushioning until your body adjusts to a more routine massage. You can reduce the air bag intensity for the acupressure air massage, decrease the speed or intensity of the massage rollers, and raise the back of the chair to a more upright position.
What are the benefits of massage?
According the medical research, some of the benefits of receiving a regular massage include the following:
- Relieves back pain, muscle tension and joint stiffness.
- Enhances lymphatic flow.
- Boosts the immune system and assists the body with maintaining its natural defense system.
- Decreases heart rate and lowers blood pressure.
- Improves blood circulation and respiratory breathing.
- Reduces stress and anxiety and calms the mind.
- Promotes restorative sleep.
- Increases energy and reduces fatigue.
- Strengthens posture and range of motion.
- Helps the body and mind return to a natural state of wellness.
Despite its benefits, massage isn't meant as a replacement for regular medical care. If you have a medical condition, do not use CORENINE's products without consulting your physician. Our products are not intended for self-treatment of medical conditions that should be managed by a qualified health care provider.
Is there a shipping fee for your massage chairs? How long will it take to ship?
We provide free shipping for all of our massage chairs. They normally ship within 3 days and will reach you within 7-10 days. Our massage chairs can only be shipped to addresses in the USA at this time.
What is your return policy for your massage chairs?
If you are not completely satisfied with your massage chair, we offer a full refund minus shipping for all massage chairs that are purchased on our website within 30 days of purchase date. View our RETURN POLICY page for additional information.