If you are not completely satisfied with your massage chair purchase, we offer a full refund minus shipping and a restocking/inspection fee of 15% of the original purchase price for all massage chairs that are purchased on our website within 30 days of the purchase date. 

Please Note: We cannot refund returns for massage chairs and products that were not purchased on our website. If you purchased your COREnine product at a retail store, contact the store to learn about their return/refund policy.

Returned massage chairs must be received in the original box, in new condition and with all of the original packaging, parts, accessories, and documents. We will issue a refund after the returned product is received and inspected. Please allow 3 - 4 weeks for the refund to be processed.

View our return policy page for additional information.

We teamed up with Splitit to provide interest-free monthly payments for up to 12 months on all of our COREnine massage chairs.

View our Splitit payments page for additional information.

Go to our instruction manuals page to download the PDF version of your COREnine massage product.

If you encounter a problem with your massage chair, there may be a simple solution, so we encourage you to first go to our troubleshooting page to see if you can solve the problem. 

If you're not able to resolve the issue,  go to our service/repairs page to learn about the steps you can take if you encounter a problem with your COREnine massage chair.

You can email us or call us at 800.880.7750 for warranty issues.

You can also go to our service/repairs page to learn about the steps you can take if you encounter a problem with your massage chair.

Your massage chair must be registered with a serial number to activate your warranty. Go to our product registration page and email us the requested information, including your chair's serial number which is located on the back of your chair near the power switch.

Before cleaning your massage chair, turn the power switch off and disconnect the power plug from the electrical outlet to reduce the risk of electric shock. Do not use wet hands to connect or disconnect the power plug from the electrical outlet. Do not use a damp cloth to clean the power cord.

For general synthetic leather care, wipe down the leather with a damp cloth, then a dry cloth. To remove stains, use a damp cloth with a 3-5% neutral detergent, then wipe with a dry cloth. Avoid excessive brushing or rubbing. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent on the leather.

For upholstery care, use a damp cloth with a 3-5% neutral detergent. Avoid excessive brushing or rubbing and let it air dry. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent on the upholstery.

For plastic care, use a damp cloth with a 3-5% neutral detergent to clean the plastic components of your massage chair. Dry with a cloth or let it air dry.

For remote control care, use only a clean dry cloth to clean the remote control. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent.

Make sure you unplug the power cord and remove the remote control before moving the chair. To prevent damage to the chair, do not lift while holding the side panels, arm panels or the legrest ottoman. For most of our massage chair models, you can move the chair by raising the front of the chair and tilting back on the wheels. Two people may be needed to tilt back the chair. To prevent your tile or wood floors from being scratched, place a towel or blanket under the wheels or lift the frame of the massage chair using at least four people.

You can order a new remote control on our website here.

For some of our chairs you can remove the back cushion or head pillow for a more intense massage. You can also increase the air bag intensity for the air compression massage, increase the speed or intensity of the massage rollers, and lower the backrest to a flatter position.

The auto massage programs on our chairs offer a low to medium intensity massage for relaxation. Make sure the back cushion and head pillow are in place to soften your massage. You can also place a towel on the chair to provide extra cushioning until your body adjusts to a more routine massage. You can reduce the air compression massage intensity, decrease the speed or intensity of the massage rollers, and raise the back of the chair to a more upright position.

COREnine massage chair cushion foam has been tested to meet CertiPUR-US® rigorous standards for emissions, content, and durability. Specifically, the foam is made without formaldehyde, ozone depleters, phthalates regulated by the U.S. Consumer Product Safety Commission, mercury, lead, or other heavy metals. In addition, the foam has low VOC (volatile organic compound) emissions for indoor air quality and is screened for relevant chemicals, including flame retardants, that are classified as carcinogens, mutagens, or reproductive toxins that are harmful to human health.

Medical research has shown that regular massage can offer a wide range of physical, mental, and emotional health benefits, including:

• Relieves back pain, muscle tension, and joint stiffness – promoting greater comfort and mobility.

• Enhances lymphatic flow – helping the body eliminate toxins and reduce inflammation.

• Boosts the immune system – supporting the body’s natural defense mechanisms and improving resilience to illness.

• Lowers heart rate and blood pressure – contributing to better cardiovascular health.

• Improves blood circulation and respiratory function – delivering oxygen and nutrients more efficiently throughout the body.

• Reduces stress and anxiety – calming the mind and promoting emotional balance.

• Encourages restorative sleep – helping you fall asleep faster and stay asleep longer.

• Increases energy and reduces fatigue – revitalizing both body and mind.

• Supports healthy posture and enhances range of motion – reducing the risk of injury and improving flexibility.

• Promotes a natural state of wellness – aiding the body in restoring balance and harmony.

  
  

Regular massage isn’t just a luxury—it’s a vital part of a holistic approach to health and well-being.

Despite its benefits, massage isn't meant as a replacement for regular medical care. If you have a medical condition, do not use COREnine's products without consulting your physician. Our products are not intended for self-treatment of medical conditions that should be managed by a qualified health care provider.

There is a great deal of variability in health coverage, so we recommend you speak with your insurance provider directly.