Feel better, every day, for the rest of your life.
Is there a shipping fee for your massage chairs? How long will it take to reach me?
We provide free curbside delivery for the Office Massage Chair and free white glove delivery for all other massage chairs that are purchased on our website. White glove delivery includes delivery to the first floor, chair assembly and removal of all packaging.
Our massage chairs can only be shipped to addresses in the USA at this time.
PLEASE NOTE: We are currently experiencing slower shipping times than usual for items that are in stock. You can anticipate receiving your massage chair in about three weeks. All delivery methods are subject to change based on shipping availability.
What is your return policy for your massage chairs?
If you are not completely satisfied with your massage chair purchase, we offer a full refund minus shipping and a restocking/inspection fee of 15% of the original purchase price for all massage chairs that are purchased on our website within 30 days of the purchase date.
Please Note: We cannot refund returns for massage chairs and products that were not purchased on our website. If you purchased your CORENINE product at a retail store, contact the store to learn about their return/refund policy.
Returned massage chairs must be received in the original box, in new condition and with all of the original packaging, parts, accessories, and documents. We will issue a refund after the returned product is received and inspected. Please allow 3 - 4 weeks for the refund to be processed.
View our RETURN POLICY page for additional information.
Do you have payment plans?
We teamed up with Splitit to provide interest-free monthly payments for up to 36 months on all of our CORENINE massage chairs.
View our 0% INSTALLMENT PAYMENTS page for additional information.
Where can I find the massage chair instruction manuals?
Go to our INSTRUCTION MANUALS page to download the PDF version of your massage chair instruction manual.
What do I do if my massage chair stops working?
If you encounter a problem with your massage chair, there may be a simple solution, so we encourage you to first go to our TROUBLESHOOTING page to see if you can solve the problem.
If you're not able to resolve the issue, go to our SERVICE/REPAIRS page to learn about the steps you can take if you encounter a problem with your CORENINE massage chair.
How do I contact customer service for warranty issues?
You can EMAIL us or call us at 800.880.7750 for warranty issues.
You can also go to our SERVICE/REPAIRS page to learn about the steps you can take if you encounter a problem with your massage chair.
How do I register my massage chair?
Your massage chair must be registered with a serial number to activate your warranty. Go to our PRODUCT REGISTRATION page and email us the requested information, including your chair's serial number which is located on the back of your chair near the power switch.
How do I clean my massage chair?
Before cleaning your massage chair, turn the power switch off and disconnect the power plug from the electrical outlet to reduce the risk of electric shock. Do not use wet hands to connect or disconnect the power plug from the electrical outlet. Do not use a damp cloth to clean the power cord.
For general synthetic leather care, wipe down the leather with a damp cloth, then a dry cloth. To remove stains, use a damp cloth with a 3-5% neutral detergent, then wipe with a dry cloth. Avoid excessive brushing or rubbing. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent on the leather.
For upholstery care, use a damp cloth with a 3-5% neutral detergent. Avoid excessive brushing or rubbing and let it air dry. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent on the upholstery.
For plastic care, use a damp cloth with a 3-5% neutral detergent to clean the plastic components of your massage chair. Dry with a cloth or let it air dry.
For remote control care, use only a clean dry cloth to clean the remote control. Do not use benzene, thinner, alcohol, or any other solvent or abrasive cleansing agent.
How do I move my massage chair?
Make sure you unplug the power cord and remove the remote control before moving the chair. To prevent damage to the chair, do not lift while holding the side panels, arm panels or the leg ottoman. For most of our massage chair models, you can move the chair by raising the front of the chair and tilting back on the wheels. Two people may be needed to tilt back the chair. To prevent your tile or wood floors from being scratched, place a towel or blanket under the wheels or lift the frame of the massage chair using at least four people.
How do I order a new remote control for my massage chair?
You can order a new remote control on our website HERE.
Can I make my massage MORE intense?
For some of our chairs you can remove the back cushion or head pillow for a more intense massage. You can also increase the air bag intensity for the acupressure air massage, increase the speed or intensity of the massage rollers, and lower the backrest to a flatter position.
Can I make my massage LESS intense?
The auto massage programs on most of our chairs offer a low to medium intensity massage for relaxation. Make sure the back cushion and head pillow are in place to soften your massage. You can also place a towel on the chair to provide extra cushioning until your body adjusts to a more routine massage. You can reduce the air bag intensity for the acupressure air massage, decrease the speed or intensity of the massage rollers, and raise the back of the chair to a more upright position.
How can massage improve my health and fitness?
According the medical research, some of the benefits of receiving a regular massage include the following:
Despite its benefits, massage isn't meant as a replacement for regular medical care. If you have a medical condition, do not use CORENINE's products without consulting your physician. Our products are not intended for self-treatment of medical conditions that should be managed by a qualified health care provider.
Are CORENINE massage chairs covered by health insurance?
There is a great deal of variability in health coverage, so we recommend you speak with your insurance provider directly.