All of our massage chairs and products are subject to strict manufacturing codes and certifications. We back our products by warranties that ensure prompt and reliable customer service and expert technical support by qualified technicians throughout the USA.
Please make sure you REGISTER your massage chair to activate the warranty that comes with your chair.
If you encounter a problem with your massage chair, there may be a simple solution, so we encourage you to first go to our TROUBLESHOOTING page to see if you can solve the problem.
If you're not able to resolve the issue and have purchased your COREnine product on our website, EMAIL us a description of the problem or call us at (800) 880-7750. We will diagnose and schedule an authorized service provider to repair your chair in your home if necessary.
If you're not able to resolve the issue and have purchased your product at one of our retailers, contact the service department of the retailer where you purchased your COREnine product. You'll need to provide them with your massage chair's serial number if applicable (located on the back of the chair near the power switch), a dated sales receipt, and a detailed description of the problem. Your retailer will contact us, and we'll diagnose and schedule an authorized service provider to repair your chair in your home if necessary.
After we determine a solution, we may provide you with a part and simple instructions to remedy the problem (such as a remote control replacement). If a replacement part for a defective part is not available, COREnine will make a substitution in lieu of repair or replacement. All repair parts will be shipped to you free of charge.
Non-warranty repair is provided on a per incident basis. All applicable repairs, parts, shipping, handling, and taxes will be charged for non-warranty repairs.
View our WARRANTIES page to learn more about the warranty that's included with your massage chair purchase.